Background: Have been wanting to do reset, but decided to wait until 10.3.2 arrived, which is obviously now has. Now, after having read stuff re. factory reset v. security wipe, I'm nervous about doing the wrong thing. Enable “Cloud Sync” in your device settings to save your contacts and apps. Go to “System” - “Other” - “Backup”. Enable sync with your Google account. As you’ve done all this, you may proceed to performing a hard reset of your BlackBerry Z10 STL100-1. Hard Reset – 3. First, turn off your BlackBerry Classic Mobile by holding down the power button. After that, Hold the Alt key + Shift key + Backspace/Delete key. When you see the turns off, release all the buttons. Then wait for the phone to reset itself. Here's how to perform a master reset on your BlackBerry Z10. 1. From the homescreen, swipe down from the top of the screen. 2. Type loader.exe /resettofactory and press Enter. On 64-bit Windows XP, Windows Vista, and Windows 7: On the computer, click Start > Programs > Accessories > Command Prompt. Note: For Windows Vista and 7, right-click and select Run As Administrator. Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and press Enter. Restore factory default settings. Press Delete Data. Wait a moment while the factory default settings are restored. Follow the instructions on the display to set up your phone and prepare it for use. Was this helpful? Cell Phone BlackBerry Z10 User Manual. Smartphone (262 pages) Cell Phone BLACKBERRY Z10 User Manual. Version: 10.0.0 (75 pages) Cell Phone Blackberry Z10 Quick Manual. (4 pages) Cell Phone Blackberry Z10 Start Here. (3 pages) Cell Phone BlackBerry Z30 User Manual. Restart your BLACKBERRY Z10: This can often resolve freezing issues because it closes all running apps and clears the memory. Update your phone's software: Make sure you are running the latest version of the operating system. Bx76.